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Customer Service Specialist- (Fa...

Nile Projects & Trading
Alexandria, Egypt

Customer Service Specialist- (Fashion - Call Center)

Alexandria, EgyptPosted 29 days ago
80Applicants for3 open positions
  • 60Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Responsible for Inbound calls
  • Responsible Outbound calls
  • Follow up with customers
  • Maintain customers satisfaction level by calling them according to scheduled action plan
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Males and Females are welcome to apply
  • Excellent/fluent in English
  • Able to handle customer issues through phone calls.
  • Able to maintain customer satisfaction through phone calls.

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