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Medical Approval - Customer Succ...

Beyond Solution
Maadi, Cairo

Medical Approval - Customer Success Specialist

Maadi, CairoPosted 1 month ago
217Applicants for1 open position
  • 27Viewed
  • 7In Consideration
  • 0Not Selected

Job Details

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Job Description

The customer success officer is the consultant for the end users to guide them in each step of their insurance journey and assure that they receive a unique service from one stop shop. 

  • Own and manage customer relationships and ensure delivery of great service to clients.
  • Promote the retention and loyalty of end users.
  • Explain the contract benefits to the customers.
  • Respond promptly to the customer inquiries.
  • Assure that every customer is satisfied and handle all the complaints and inquiries.
  • Manage the process between the customers and insurance companies.
  • Review the medical claims and approvals.
  • Debating in the rejected cases either from the medical aspect or insurance aspect.

Job Requirements

  • Bachelor’s degree preferred Medical Background (pharmacist is a must).
  • 2-3 Years experience in Same Field.
  • Previous experience in a well-known pharmacy chains.
  • Very good written and spoken English.
  • Flexible in working hours.
  • Insurance background.
  • Free from the governmental assignment.
  • Experience in pharmacies and dispensing insurance claims.
  • Customer service oriented.
  • Communication and Negotiation skills.

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