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Technical Support (Application T...

SSC Egypt
New Cairo, Cairo

Technical Support (Application Technical Support)

New Cairo, CairoPosted 8 days ago
9Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Responsibility:-
  • Company application administration; Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.
  • Company application troubleshooting and support during UAT and production.
  • Execution of DB scripts/extracts as needed.
  • React to High Severity issues and technical situations that require immediate attention.
  • Work with multiple teams for successful resolution of issues and incidents.
  • Self-motivated professional to work with minimal direction with effective time management skills.
  • Open to flexible working conditions including after-hours scheduled application maintenance and support.
  • Support daily operations.
  • Give advisory to product and operation team.
  • Ability to read and understand job-related materials such as instructions, specifications, references, and manuals.
  • Ability to investigate, analyze information, and to draw conclusions in order to troubleshoot issues.
  • Ability to learn and support new applications.
  • Ability to work independently or as part of a team.
  • Providing technical support to teams within the organization, and to external clients when required.
  • Managing ticketed query systems and ensuring a comprehensive database of queries and resolutions is kept up to date.
  • Maintaining and updating technical documents and procedures.
  • Identifying and resolving technical issues.
  • Preparing maintenance plans and upgrading schedules for the organization's systems.
  • Developing reports for teams across the business.

Job Requirements


  • Bachelor's degree in Engineering or Computer Science.
  • Relevant (1-4) years of experience.
  • Experience in relational database Engines (SQL Server, Oracle, etc). This includes the ability to write SQL queries and In-memory DB (preferred Redis).
  • Microservices Spring-boot.
  • Basic knowledge in Application Servers ( IBM, Websphere, Oracle WebLogic, Tomcat Server, Apache Web Server, Microsoft IIS Web Server).
  • Solid experience in cloud computing platforms (Microsoft Azure is a plus).
  • Business Intelligence knowledge is a plus.
  • Deploying and configuring applications.
  • Analyzing system logs and identifying potential issues with systems.
  • Having experience with Windows, LINUX, Micro Services, and Cloud environments.
  • Java 8, and preferred (Kotlin JVM).
  • Containers docker, K8s, and (OpenShift is preferred).
  • Azure DevOps, git repos, and CI/CD pipelines.
  • Ability to Work Under Pressure.
  • Strong Analytical and troubleshooting skills.
  • Innovative thinker.
  • Strong communication skills.
  • Excellent attention to detail.

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