Technical Support / Odoo Implementer
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- 25In Consideration
- 40Not Selected
Job Details
Skills And Tools:
Job Description
Provide Technical Support to our ERP solutions through diagnosing, researching, troubleshooting and identifying solutions to customer issues. Register customers complains and follow up on solving them. Able to communicate with customer through phone and be able to deliver the message correctly. Log remotely on customer computers to resolve issues and explain programs.
Job Requirements
Has experience in Odoo implementation
Talk with customer through different channels, either via phone, email or chat, until they’ve solved any technical issue
Properly escalate unresolved issues to software developers
Comply with any set Service Level Agreement (SLA)
Follow up with customer to ensure their system is fully functional after troubleshooting an issue
Job Requirements
Job requirements:
University graduate, preferably from Faculty of Commerce accounting section
Excellent Communication and excellent service awareness
Fresh graduates are encouraged to apply
Good English
Good analytical and interrogation skills to quickly understand the root of the problem. Track ERP system issues through to resolution, within agreed time limits
