Customer Service Engineer (ATM Maintenance) - Upper Egypt
Raya -
Qena, EgyptPosted 4 years ago130Applicants for2 open positions
- 44Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Report daily activities to CS Team Leader/ Supervisor and service helpdesk
- Respond to customers’ calls and handle them based on agreed upon quality standards and customers’ SLAs.
- Perform new ATM installations, ATM staging or sites inspection and other planned preventive maintenance visits
- Assist Customer in regards to (training, phone support, onsite support, …..)
- Close calls effectively on incidents management system
- Keep, maintain all his hardware & software tools in a healthy condition and report continuously the cases of tools failure or any extra tools
Job Requirements
- Bachelor degree in Computer Engineering or computer science
- Good command of spoken and written English Language
- Excellent Communication and problem solving skills