Manage and coordinate the full life cycle of shipments (import, export, and cross-trade) across air, sea, and land freight.
Ensure all shipping processes, from pickup to final delivery, are executed efficiently and on time.
Liaise with carriers (shipping lines, airlines, trucking companies) to arrange bookings, track cargo, and manage schedules.
Prepare, review, and verify shipping documentation, including bills of lading, airway bills, invoices, packing lists, and certificates of origin.
Ensure all documentation is accurate and compliant with local and international customs and trade regulations.
Submit necessary documents to customs brokers, port authorities, and relevant stakeholders for clearance.
Act as the point of contact for clients, providing regular updates on shipment status, addressing inquiries, and resolving issues related to cargo movement.
Ensure timely and clear communication with clients regarding delays, discrepancies, or challenges in the shipping process.
Ensure shipments comply with Egyptian and international customs regulations, including submission of required documents for customs clearance.
Work with customs brokers and authorities to resolve clearance issues and ensure prompt cargo release.
Coordinate with the pricing desk to ensure accurate quotations for clients, based on shipping requirements, routes, and carrier rates.
Monitor and manage operational costs, minimizing unnecessary expenses while maintaining service quality.
Maintain strong relationships with service providers, including shipping lines, airlines, trucking companies, and warehouses.
Negotiate competitive rates and secure timely booking and space allocation for shipments.
Proactively address and resolve issues such as delays, damages, or documentation discrepancies during the shipment process.
Escalate critical issues to the Operations Manager and propose preventive solutions.
Monitor shipment status and provide regular tracking updates to clients and internal teams.
Prepare operational reports, including shipment status, delivery times, and cost analyses, for management review.
Collaborate with sales, customer service, and accounting teams to ensure smooth shipment coordination, accurate invoicing, and client satisfaction.
Support the Operations Manager in process optimization and overall operational efficiency.

SGL

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