Customer Experience

:Job Overview :- 

The Client Experience Operations Associate works as the middle point between sales and client experience teams. Main responsibility is to prepare the apartments for the next guest on time and based on company's standards. Gathering all necessary info via multiple channels & internal reports, prioritizing them, designing the solution (or part of it) and contacting (if needed) teams that need to take action to prepare the apartments on time. This role has extremely time sensitive deadlines, requires high attention to detail and ability to focus intensely for extended periods of time.

Responsibilities:- 

• Handles Check-in, Exit, Check-out, Viewing tickets based on set SLAs
• Coordinate internal and external parties in order to prepare the apartments for the next guest
• Handling various back office tasks (creating tasks, etc.)
• Responds effectively to internal requests, issues and complaints
• Supports continual improvement by proactively flagging common pain points & possible
• improvements to senior cx ops associate and/or team leader
• Manages their time efficiently to hit ikpis targets
• Conduct analysis on key metrics related to client experience operations and
• provide insights to improve performance.
• Contribute to the development and improvement of process documentation and automation initiatives.
• Train and support newcomers during the onboarding process, providing guidance and assistance as needed.
• Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties
• Maintaining long-lasting relations with business stakeholders
• Provide feedback on a weekly basis to senior cx ops associate and/or team leader to address needs and resolve issues for external & internal teams