MICIT Group - Bevatel Company is hiring now a Customer Onboarding Specialist to join its dynamic team.

Job Description:

What you'll do:

1- Call center service:

Prepare contract + letter if customer will take numbers from us
Prepare contract only if customer will depend on his numbers as "STC, landlines or SIM card"
If customer will take "devices", follow up with shipment department
Open Ticket "Creation, assign number"
After finishing the contracts & they're signed by customer Follow up with legal team to review all documents & approve to start activation
Initiate "process of activation with technical team"
Training session
Closing group after confirm that the service is done & stable

2- Business chat service:

Prepare contract
Open Ticket "create space"
Follow up & check with customer "requirements such as website , fb account , credit card , number that he wants to link with dashboard" if customer will activate without verification Then will start verification process after checking "CR, VAT, address no, phone invoice"
Select meeting with technical social to start “activation process "if all papers "done"

3- CRM Service:

Open Ticket "create users"
Select meeting with technical CRM to discuss requirements of customer
Send technical demo to customer & wait until he send his requirements to start working it

4- Another service such as "IVR , Autodialler , call evaluation , integration"

5- Working on contract that the sales team send to us

6- Working on tickets as general "with all team"

7- Support with "customer success team" for any issue , STC circuit , business chat , we can help them

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.css-o171kl{-webkit-text-decoration:none;text-decoration:none;color:inherit;}Customer Onboarding Specialist