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Job Description
- Leading the Customer Services staff.
- Resolving complex issues and inquiries.
- Resolve customer complaints via phone or face to face.
- Constant follow up on Clients pending issues up till accomplishment.
- Advice on any information the customer may need.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Coordinate with other departments to Solve Customers' Complaints.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Job Requirements
- Bachelor's Degree in any related field.
- Experience in Real estate industry is must
- Verbal Communication, Phone Skills, Listening, Excellent presentation, communication, negotiation, Problem Solving & leadership skills.
- Fluency in English.
- Excellent Excel, PowerPoint, word
- Customers and People management skills.
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
