Job Details
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Job Description
Description
IT technical support job holder should act on user’s computer issues and give the proper support based on EUI IT standards.
Duties and Responsibilities
- Maintain helpdesk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT helpdesk and Phone and remote support for end users.
- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens, and scanners and reviewing the inventory of all equipment.
- Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
- Carry out timely workstation hardware and software upgrades as required.
- Troubleshoot the network services (printing, email service, and Internet access)
- Operating audiovisual equipment and assisting in organizing events.
- Test and evaluate new technologies.
- Batching operation and systems update.
- Record events, problems, and their resolution in the ticketing system.
- Follow up on new IT Purchase requests.
Job Requirements
Skills and Qualifications
- Preferred to have a Cert of any of these (A+, N+ or CCNA, MCSA, Extron AV associate, Apple Certified Support ).
- Self-motivated and desire to succeed.
- Excellent command of Arabic and English.
- Excellent communication skills.
- Good organizational and time management skills.
- Good understanding of different computer systems, mobile devices, and other tech products.
- Self-motivated and desire to succeed.
- ITIL oriented or certified.
