Job Details
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Job Description
Operations managers plan, direct and coordinate the operations of an organization. The general operations manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
- Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
- Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.
- Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.
- Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Job Requirements
- College degree in business administration, commerce, management, or Tourism and Hotels, bachelor's and master's degrees in Operations Management.
- Tourism/Travel experience
- Knowledge and experience in organizational effectiveness and operations management
- Knowledge of business and management principles and practices
- Knowledge of financial and accounting principles and practices
- Information technology skills
- Excellent skills in:
- Critical thinking and problem solving skills
- Planning and organizing
- Delegation
- Decision-making
- Communication skills
- Persuasiveness
- Influencing and leading
- Team work
- Negotiation
- Conflict management
- Adaptability
- Stress tolerance
