Sr. Database Administrator

• Provide technical expertise to 1st line support staff to ensure high level of service
• Test and document database installations, upgrades and configuration standards to ensure alignment
• Evaluate database features and related products to ensure proficiency
• Tune databases to optimize performance to ensure no work interruptions
• Perform and maintain required capacity planning to ensure alignment
• Manage and implement security measures to safeguard databases against accidental or unauthorized damage, modification or disclosure
• Design, document and maintain databases operation procedures to ensure compliance
• Perform regular daily database operations including; problem resolution, performance monitoring, and tuning…etc to ensure proper work operation
• Participate in production system on-call rotation to provide proper support
• Formulates and monitors policies, procedures and standards relating to database management including backups and disaster recovery to ensure alignment with company policies and procedures
• Deploy and manage Microsoft SQL-Server 2005/2008 databases based on Microsoft Clusters and SQL-Server Replication technologies to ensure efficiency
• Design and run export procedures for refreshing QA environments to ensure high level of support
• Specify needs on core services and tools (Monitoring, Statistics, Reporting …) for further recommendations
• Maintain strong working knowledge of new products and services to ensure continuous development

Key Performance Indicator

• No. of complaints
• Average time to close received tickets
• Average time of transaction performance
• Percentage of customer satisfaction
• Database downtime
• Database penetration count