Telemarketer

Job Brief

Telemarketers are professionals that talk to potential customers over the telephone and sell products or solicit donations. They are responsible for keeping track of customer contact lists and explaining the benefits and advantages of their services. If necessary, they can also obtain payment information.

Job Description

• ● Cold call people using a given phone directory to sell products or solicit donations
• ● Answer incoming calls from prospective customers
• ● Use scripts to provide information about product’s features, prices etc. and present their benefits
• ● Ask pertinent questions to understand the customer’s requirements
• ● Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• ● Record the customer’s personal information accurately in a computer system
• ● Deal with complaints or doubts to safeguard the company’s reputation
• ● Go the “extra mile” to meet sales quota and facilitate future sales
• ● Keep records of calls and sales and record useful information

Job Requirements

• ● Proven experience as telemarketer or similar sales/customer service role
• ● Proven track record of successfully meeting sales quotas preferably over the phone
• ● Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• ● Excellent communication and presentation skills
• ● Proficient in English
• ● Skilled in negotiation and dealing with complaints
• ● Persistent and results-oriented
• ● Patient and able to handle customer rejection
• ● High school diploma; BSc/Ba is a plus