Shift Manager

Job Brief

The Shift Manager oversees operations in the absence of the Assistant Manager or General Manager. They are responsible for ensuring customers get great service and keep them on track. The Shift Manager can also set the hours of employees and adjust them to meet pay and other needs.

Job Description

• ● Delegate tasks to restaurant staff and supervise their performance
• ● Maintain a fully-stocked inventory and order food supplies, as needed
• ● Manage dining reservations
• ● Arrange to have shifts covered (e.g. when employees take time off)
• ● Help staff resolve on-the-job challenges
• ● Track daily costs and revenues
• ● Balance the cash register at the end of the shift
• ● Coordinate with suppliers as they deliver food product orders
• ● Ensure client satisfaction and gracefully handle any complaints
• ● Open or close the restaurant (when responsible for the first or last shift)
• ● Inform the next Shift Manager about pending tasks
• ● Report maintenance and training needs

Job Requirements

• ● Proven experience as a Shift Manager or relevant role in a restaurant
• ● Good knowledge of restaurant operations (like managing reservations and payments)
• ● Availability to work different shifts, including weekends
• ● Basic knowledge of bookkeeping procedures
• ● A customer service approach with the ability to manage complaints with professionalism
• ● Excellent organizational skills
• ● Team management abilities
• ● BSc in Restaurant Management, Business Administration or similar field
• ● Certification from a culinary school is a plus