Service Writer

Job Brief

The Service Coordinator is a representative for clients and gives information about how to access community services. They also act as an intermediary between clients and provide support during times of difficulty.

Job Description

• ● Develop cost estimates, logging needed parts and the time needed for repairs
• ● Schedule the most appropriate Service Technician for each job
• ● Convey all necessary information regarding costs, parts, work and Technicians to customers
• ● Call the customer to arrange appointments
• ● Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
• ● Contact customers in the case of additional work to relay the details and extra costs
• ● Enter the details of repair jobs on the company’s network and prepare repair instructions

Job Requirements

• ● Proven work experience as a Service Writer or similar role
• ● Computer literacy and knowledge of office software programs
• ● Excellent communication and customer service skills
• ● Strong record-keeping skills
• ● The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
• ● A high school diploma or equivalent is preferred