Job Brief
An associate in Sales Operations is a professional who analyses data, researches and manages different procedures to ensure that all sales records are properly organized and managed.
Job Description
- ● Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- ● Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- ● Manage and oversee the dealership’s workflow and schedule
- ● Call customers to advise them about service changes or car pick-up times
- ● Maintain positive customer relationships to ensure repeat business
Job Requirements
- ● Proven work experience as a Service Advisor or similar role
- ● A strong understanding of automotive technology and the automotive industry
- ● Proficiency with industry-specific software
- ● Excellent customer service, interpersonal and communication expertise
- ● Strong organizational, decision-making and problem-solving skills
- ● Relevant training and/or certifications as a Service Advisor