Job Brief
Sales associates work closely with customers to understand their needs, answer any questions they may have about your products, and then recommend the best solutions. To attract top-quality candidates, a well-written job description is essential.
Job Description
- ● Ensure high levels of customer satisfaction through excellent sales service
- ● Assess customers needs and provide assistance and information on product features
- ● Welcome customers to the store and answer their queries
- ● Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- ● “Go the extra mile” to drive sales
- ● Maintain in-stock and presentable condition assigned areas
- ● Actively seek out customers in store
- ● Remain knowledgeable on products offered and discuss available options
- ● Process POS (point of sale) purchases
- ● Cross sell products
- ● Handle returns of merchandise
- ● Team up with co-workers to ensure proper customer service
- ● Build productive trust relationships with customers
- ● Comply with inventory control procedures
- ● Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Job Requirements
- ● Proven work experience as a Retail Sales Associate, Sales Representative or similar role
- ● Basic understanding of sales principles and customer service practices
- ● Proficiency in English
- ● Basic Math skills
- ● Working knowledge of customer and market dynamics and requirements
- ● Track record of over-achieving sales quota
- ● Hands-on experience with POS transactions
- ● Familiarity with inventory procedures
- ● Solid communication and interpersonal skills
- ● A friendly and energetic personality with customer service focus
- ● Ability to perform under pressure and address complaints in a timely manner
- ● Availability to work flexible shifts
- ● High school degree; BS degree in Marketing or related field would be a plus