Job Brief
Retail sales representatives are customer-focused roles that work in retail. They assist customers as they shop.
Job Description
- ● Greet and direct customers
- ● Provide accurate information (e.g. product features, pricing and after-sales services)
- ● Answer customers’ questions about specific products/services
- ● Conduct price and feature comparisons to facilitate purchasing
- ● Cross-sell products
- ● Ensure racks are fully stocked
- ● Manage returns of merchandise
- ● Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- ● Inform customers about discounts and special offers
- ● Provide customer feedback to the Store Manager
- ● Stay up-to-date with new products/services
Job Requirements
- ● Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- ● Understanding of the retail sales process
- ● Familiarity with consumer behavior principles
- ● Knowledge of inventory stocking procedures
- ● Basic math skills
- ● Track record of achieving sales quotas
- ● Excellent communication skills, capable of building trusting relationships
- ● Ability to perform in fast-paced environments
- ● Flexibility to work various shifts
- ● High school degree
- ● BSc in Marketing or related field is a plus