Relationship Manager

Job Brief

A Relationship Manager assists in building and maintaining strong customer relationships within the company and with external clients. They help clients find new business opportunities and advise them on the best products or services.

Job Description

• ● Understand customer needs and develop plans to address them
• ● Identify key staff in client companies to cultivate profitable relationships
• ● Resolve customer complaints quickly and effectively
• ● Forward upselling and cross-selling opportunities to the sales team
• ● Promote high-quality sales, supply and customer service processes
• ● Aim to preserve customers and renew contracts
• ● Approach potential customers to establish relationships
• ● Gain solid knowledge of competitors

Job Requirements

• ● Proven experience as a Client Relationship Manager
• ● Knowledge of customer relationship management (CRM) practices
• ● Experience in sales or customer service is preferred
• ● Problem-solving attitude
• ● Excellent communication skills
• ● Aptitude for fostering positive relationships
• ● Teamwork and leadership skills
• ● Customer-oriented mindset
• ● BSc/BA in Business Administration or similar field