IT Operations Manager

Job Brief

This IT Operations Manager job description will help you attract and hire qualified candidates to your IT department.

Job Description

• ● Maintain and optimize local company networks and servers
• ● Be responsible for device and password management
• ● Oversee data backup and system security operations (e.g. user authorization, firewalls)
• ● Manage installations, upgrades and configurations of hardware and software
• ● Assess system performance and recommend improvements
• ● Resolve issues escalated by technicians and engineers
• ● Ensure data is handled, transferred or processed according to legal and company guidelines
• ● Provide support and guidance to stakeholders via help desk
• ● Control costs and budgets regarding IT systems
• ● Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• ● Develop IT policies and practices

Job Requirements

• ● Proven experience as IT Operations Manager
• ● Experience with system installation, configuration and analysis
• ● Thorough knowledge of networks and cloud computing
• ● Knowledge of data protection operations and legislation (e.g. GDPR)
• ● Leadership and organizational skills
• ● Ability to manage multiple projects
• ● Outstanding communication skills
• ● Problem-solving aptitude
• ● BSc/BA in Computer Science, IT or relevant field