Hotel Concierge

Job Brief

A Concierge, a professional who acts as the first point of contact between guests (and an organization), is known as. They handle inquiries, coordinate travel plans, and answer phone calls. In short, they make sure every guest feels welcome while maintaining the companyu2019s culture. Concierge jobs are common in the hospitality industry.

Job Description

• ● Welcome customers upon entrance and confirm reservations
• ● Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• ● Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• ● Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• ● Arrange events, excursions, transportation etc. upon request from hotel residents
• ● Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• ● Respond to complaints and find the appropriate solution

Job Requirements

• ● Proven experience as concierge; experience in customer service or relevant role is an advantage
• ● Proficiency in English; multilingual is strongly preferred
• ● Excellent communication skills
• ● Polite and confident with a great deal of patience
• ● Ability in multitasking and time-management
• ● Aptitude in resolving issues with a customer-focused orientation
• ● High school diploma; degree in hotel management or relevant field will be a plus