Host or Hostess

Job Brief

The Host/Hostess greets, welcomes and seats customers when they enter a restaurant/dining area.

Job Description

• ● Welcome guests to the venue
• ● Provide accurate wait times and monitor waiting lists
• ● Manage reservations
• ● Escort customers to assigned dining or bar areas
• ● Provide menus and announce Waiter/Waitress’s name
• ● Greet customers upon their departure
• ● Coordinate with wait staff about available seating options
• ● Maintain a clean reception area
• ● Cater to guests who require extra attention (e.g. children, elderly)
• ● Answer incoming calls and address customers’ queries
• ● Assist wait staff as needed

Job Requirements

• ● Previous work experience as a Host/Hostess or Waiter/Waitress
• ● Understanding of restaurant etiquette
• ● Familiarity with health and safety regulations
• ● Experience in managing reservations
• ● Demonstrable customer-service skills
• ● Excellent communication skills (via phone and in-person)
• ● Strong organizational skills with the ability to monitor the entire dining and bar area
• ● Availability to work in shifts as needed
• ● Good physical condition to walk and stand during an entire shift
• ● High school diploma; hospitality certification is a plus