Guest Relation Officer

Job Brief

This guest relations officer job description template can be used to post to job boards and careers pages online. It is easy to modify for your company.

Job Description

• ● Review arrival lists to welcome guests
• ● Attend to special guests (e.g. VIPs) and answer their inquiries
• ● Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• ● Provide information about amenities, area and venues and promote services
• ● Anticipate guest needs and build rapport with customers
• ● Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• ● Address customer complaints and escalate to Guest Relations Manager when needed
• ● Record information in the logbook daily
• ● Ensure compliance with health and quality standards

Job Requirements

• ● Proven experience as a Guest Relations Officer
• ● Familiarity with hospitality industry standards
• ● Proficiency in English; knowledge of additional languages is a plus
• ● Computer literacy
• ● A customer-oriented and professional attitude
• ● An outgoing personality
• ● Outstanding communication abilities
• ● Excellent organizational and time-management skills
• ● Diploma or BSc/BA in Hospitality Management is preferred