Front Desk Representative

Job Brief

A Food Service Worker (also known as a food service worker) is a professional who prepares and cleans the kitchen and dining room. To maintain high customer satisfaction, they must follow the strict guidelines set forth by managers.

Job Description

• ● Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• ● Greet and welcome guests
• ● Answer questions and address complaints
• ● Answer all incoming calls and redirect them or keep messages
• ● Receive letters, packages etc. and distribute them
• ● Prepare outgoing mail by drafting correspondence, securing parcels etc.
• ● Check, sort and forward emails
• ● Monitor office supplies and place orders when necessary
• ● Keep updated records and files
• ● Monitor office expenses and costs
• ● Take up other duties as assigned (travel arrangements, schedules etc.)

Job Requirements

• ● Proven experience as front desk representative, agent or relevant position
• ● Familiarity with office machines (e.g. fax, printer etc.)
• ● Knowledge of office management and basic bookkeeping
• ● Proficient in English (oral and written)
• ● Excellent knowledge of MS Office (especially Excel and Word)
• ● Strong communication and people skills
• ● Good organizational and multi-tasking abilities
• ● Problem-solving skills
• ● Customer service orientation
• ● High School diploma; additional qualifications will be a plus