Food Runner

Job Brief

A Food Runner, a professional responsible for delivering orders from the kitchen to customers in the restaurant quickly and accurately, is called a Food Runner. They assist Waiters and Waitresses to maintain a clean dining environment.

Job Description

• ● Deliver food orders from the kitchen to customers’ tables rapidly and accurately
• ● Act as the contact point between Front of the House and Back of the House staff
• ● Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• ● Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• ● Serve welcome drinks and hors d’oeuvres, upon guests’ arrival
• ● Ensure food is served in accordance with safety standards (e.g. proper temperature)
• ● Check in with customers and take additional orders or refill water, as needed
• ● Remove dirty dishes and utensils
• ● Answer guests’ questions about ingredients and menu items
• ● Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)
• ● Make sure families with young children get kids menus and special silverware sets

Job Requirements

• ● Experience as a Food Expeditor or similar entry-level role in a restaurant
• ● Understanding of hygiene and food safety rules
• ● Physical ability and stamina to carry heavy trays and stand for long hours
• ● Availability to work various shifts, including weekends
• ● Multi-tasking abilities
• ● Good oral communication skills
• ● Ability to remain calm and professional in a fast-paced work environment
• ● Degree in hospitality or restaurant management is a plus