Engagement Manager

Job Brief

This job description template for Engagement Manager is optimized for posting on online job boards and careers pages. It can also be customized for your company.

Job Description

• ● Foster positive relationships with our customers as their primary point of contact
• ● Help clients implement services and plan projects effectively
• ● Ensure that contract terms and conditions are met
• ● Manage invoices and bills for assigned customers
• ● Identify upselling and cross-selling opportunities
• ● Address customer issues with speed and efficiency
• ● Work with sales teams to generate new business
• ● Prepare reports on project performance

Job Requirements

• ● Proven experience as an Engagement Manager
• ● Project management experience
• ● Background in sales and customer service is a plus
• ● Proficient in MS Office and CRM/project management software
• ● Strong organizational and multitasking skills
• ● Customer-oriented approach
• ● Excellent verbal and written communication abilities
• ● Sharp business acumen
• ● Problem-solving aptitude
• ● BSc/BA in Business or similar field