Duty Manager

Job Brief

This Duty Manager job description template can be used to advertise job openings in your company and attract qualified candidates.

Job Description

• ● Keep track of monthly, quarterly and yearly goals
• ● Work with management to assess and improve processes and policies
• ● Monitor and report on revenue and cash flow
• ● Uphold and enforce company policies
• ● Train new hires
• ● Address employee complaints or performance issues as needed
• ● Check in with employees regularly to determine satisfaction
• ● Schedule shifts
• ● Help management create the department’s budget
• ● Address customer issues and complaints
• ● Schedule regular maintenance and cleaning of facilities
• ● Meet regularly with upper management to stay informed on company issues
• ● Oversee security of the facility

Job Requirements

• ● Work experience as a Duty Manager or similar management role
• ● Previous experience in the industry preferred
• ● Customer service experience
• ● Knowledge of cash management and bookkeeping procedures
• ● Team management skills
• ● Strong organizational skills
• ● Experience with facilities maintenance and/or security
• ● Strong problem-solving skills
• ● Availability to work in shifts including weekends
• ● BSc in Business Administration is a plus