Debt Collector

Job Brief

A Customer Service Specialist is an individual who handles customer questions, comments, and complaints about a business. They strive to create positive customer experiences and improve relationships between customers.

Job Description

• ● Keep track of assigned accounts to identify outstanding debts
• ● Plan course of action to recover outstanding payments
• ● Locate and contact debtors to inquire of their payment status
• ● Negotiate payoff deadlines or payment plans
• ● Handle questions or complaints
• ● Investigate and resolve discrepancies
• ● Create trust relationships with debtors when possible to avoid future issues
• ● Update account status and database regularly
• ● Alert superiors of debtors unwilling or unable to pay when necessary
• ● Comply with requirements when legal action is unavoidable

Job Requirements

• ● Proven experience as debt collector
• ● Experience in working with targets and tight deadlines
• ● Knowledge of relevant legal requirements
• ● Working knowledge of MS Office and databases
• ● Excellent communication and people skills
• ● Apt in negotiating and persuading
• ● Ability to be polite and compassionate without lacking confidence
• ● High school diploma is preferred