Client Relations Manager

Job Brief

This Client Relations Manager job description template can be used to post to job boards and careers pages online. It is easy to modify for your company.

Job Description

• ● Build relationships with key employees among customers
• ● Create plans to address clients’ business needs
• ● Advise clients on creating profitable processes
• ● Schedule regular meetings with customers to ensure they are satisfied
• ● Act as point of contact for complaints and escalate issues as appropriate
• ● Help sales team up-sell or cross-sell services and products
• ● Ensure both the company and clients adhere to contract terms
• ● Study competition to find new ways to retain customers
• ● Set sales and revenue targets and work diligently to meet them
• ● Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Job Requirements

• ● Proven experience as a Client Relations Manager or Relationship Manager
• ● Proven track record of meeting and exceeding targets
• ● Background in customer service; industry knowledge is a plus
• ● Experience tracking relevant KPIs (e.g. customer satisfaction)
• ● Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• ● A customer-oriented attitude
• ● Excellent communication and negotiation skills
• ● Problem-solving aptitude
• ● Ability to work well with a team
• ● BSc/BA in Business Administration, Marketing or a related field