Job Brief
A call center representative answers inbound and outbound calls. They respond to customers’ questions about the products and services they offer.
Job Description
- ● Manage large amounts of inbound and outbound calls in a timely manner
- ● Follow communication “scripts” when handling different topics
- ● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- ● Seize opportunities to upsell products when they arise
- ● Build sustainable relationships and engage customers by taking the extra mile
- ● Keep records of all conversations in our call center database in a comprehensible way
- ● Frequently attend educational seminars to improve knowledge and performance level
- ● Meet personal/team qualitative and quantitative targets
Job Requirements
- ● Previous experience in a customer support role
- ● Track record of over-achieving quota
- ● Strong phone and verbal communication skills along with active listening
- ● Familiarity with CRM systems and practices
- ● Customer focus and adaptability to different personality types
- ● Ability to multi-task, set priorities and manage time effectively
- ● High school degree