Branch Manager

Job Brief

The job of a Branch Manager is to manage the daily operations of a branch bank or financial institution. These responsibilities include creating business plans, reaching sales goals, providing great customer service, and increasing revenue through increased lending activity.

Job Description

• ● Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• ● Assess local market conditions and identify current and prospective sales opportunities
• ● Develop forecasts, financial objectives and business plans
• ● Meet goals and metrics
• ● Manage budget and allocate funds appropriately
• ● Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• ● Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• ● Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• ● Address customer and employee satisfaction issues promptly
• ● Adhere to high ethical standards, and comply with all regulations/applicable laws
• ● Network to improve the presence and reputation of the branch and company
• ● Stay abreast of competing markets and provide reports on market movement and penetration

Job Requirements

• ● Proven branch management experience, as a Bank Manager or similar role
• ● Sufficient knowledge of modern management techniques and best practises
• ● Ability to meet sales targets and production goals
• ● Familiarity with industry’s rules and regulations
• ● Excellent organizational skills
• ● Results driven and customer focused
• ● Leadership and human resources management skills
• ● BS in Business Administration or related field