Billing Manager

Job Brief

A billing manager is a professional responsible for overseeing all activities and staff within the billing function. They are responsible for the creation of policies and procedures to ensure accurate, timely customer billing.

Job Description

• ● Oversee the preparation of statements and bills
• ● Maintain and/or ensure maintenance of client records related to invoicing and bill payment
• ● Review work of billing staff to ensure accuracy, resolving inconsistencies as needed
• ● Create and provide a prioritized list of clients to be invoiced to team members
• ● Locate, or assist in the location of, hard-to-reach clients
• ● Draft and distribute weekly reports of invoicing and billing metrics
• ● Advise staff on proper, legal parameters for collections practices
• ● Provide customer support to customers with disputes or inquiries concerning invoices or billing process

Job Requirements

• ● Proven work experience as a Billing Manager or similar role
• ● Excellent verbal and written communication skills
• ● Proficient in Microsoft Office Suite or related software
• ● Basic understanding of collection practices and laws
• ● Excellent interpersonal and supervisory skills
• ● Ability to act with discretion, tact, and professionalism in all situations
• ● Relevant training and/or certifications as a Billing Manager