Billing Clerk

Job Brief

A billing clerk is a professional responsible for creating invoices and credit notes, updating customer files, and reminding customers to pay. They are primarily responsible for assisting clients via phone and email regarding invoice issues. However, they also interact with other departments such as shipping.

Job Description

• ● Manage account balances to discover outstanding debts or other inconsistencies
• ● Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
• ● Check the data input in the accounting system to ensure accuracy of final bill
• ● Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
• ● Issue customer account statements periodically or whenever necessary
• ● Receive payments through various methods (cash, online payments etc.) and check for credibility
• ● Send reminders for payments and contact customers when assigned
• ● Update accounting records with new payments, balances, customer information etc.
• ● Answer questions and handle complaints from customers regarding bills
• ● Report on activity to upper management

Job Requirements

• ● Proven experience as billing clerk or general accounting experience
• ● Adherence to laws and confidentiality guidelines
• ● Proficient in MS Office (especially Excel); Working knowledge of relevant software (e.g. Quickbooks) will be appreciated
• ● Excellent math ability
• ● Good organizational skills
• ● Excellent communication skills
• ● High school diploma; further education will be a plus