Bank Teller

Job Brief

The first contact point for most bank customers is the Bank Teller. The Bank Teller is responsible for verifying bankers’ ID, processing withdrawals or deposits and other financial transactions on behalf the patron.

Job Description

• ● Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
• ● Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
• ● Make sales referrals, suggest alternate channels and cross-sell products and services
• ● Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
• ● Comply with regulatory requirements
• ● Manage risk in every transaction and detect fraudulent transactions to prevent losses
• ● Resolve customers’ issues and provide relevant information

Job Requirements

• ● Proven working experience in banking, personal banking, retail banking or financial services
• ● Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
• ● Strong communication and time management skills
• ● Customer satisfaction-oriented
• ● Attention to detail and mathematical skills
• ● Excellent sales skills
• ● BS in Finance, Banking or relevant field