Job Brief
A customer’s primary contact person is an Account Manager. They find sales opportunities and implement cost-saving measures in their company.
Job Description
- ● Serve as the lead point of contact for all customer account management matters
- ● Build and maintain strong, long-lasting client relationships
- ● Negotiate contracts and close agreements to maximize profits
- ● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- ● Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- ● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- ● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- ● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- ● Prepare reports on account status
- ● Collaborate with sales team to identify and grow opportunities within territory
- ● Assist with challenging client requests or issue escalations as needed
Job Requirements
- ● Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- ● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- ● Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- ● Experience delivering client-focused solutions to customer needs
- ● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- ● Excellent listening, negotiation and presentation abilities
- ● Strong verbal and written communication skills
- ● BA/BS degree in Business Administration, Sales or relevant field