Account Manager

Job Brief

A customer’s primary contact person is an Account Manager. They find sales opportunities and implement cost-saving measures in their company.

Job Description

• ● Serve as the lead point of contact for all customer account management matters
• ● Build and maintain strong, long-lasting client relationships
• ● Negotiate contracts and close agreements to maximize profits
• ● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• ● Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• ● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• ● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• ● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• ● Prepare reports on account status
• ● Collaborate with sales team to identify and grow opportunities within territory
• ● Assist with challenging client requests or issue escalations as needed

Job Requirements

• ● Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• ● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• ● Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• ● Experience delivering client-focused solutions to customer needs
• ● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• ● Excellent listening, negotiation and presentation abilities
• ● Strong verbal and written communication skills
• ● BA/BS degree in Business Administration, Sales or relevant field