Account Director

Job Brief

An account director is responsible for overseeing client projects and maintaining relationships with clients. They coordinate projects and manage budgets in order to achieve their clients’ goals.

Job Description

• ● Plan budgets and activities for account management in the company
• ● Set up goals and objectives for all subordinate staff
• ● Provide feedback and counsel to account staff to meet quotas/objectives
• ● Conduct performance evaluation using key metrics
• ● Serve as the point of contact for customers in your portfolio
• ● Understand customer requirements and needs to offer suitable solutions and generate new business
• ● Ensure the timely delivery of services and products to clients
• ● Resolve issues to maintain and strengthen customer trust
• ● Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders

Job Requirements

• ● Proven experience as an account director or similar position
• ● Demonstrable experience in negotiation and meeting client requirements
• ● Solid understanding of budgeting and reporting on progress
• ● Knowledge of performance evaluation techniques and metrics
• ● Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
• ● Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
• ● Outstanding organizational and leadership skills
• ● BSc/BA in business administration, sales or relevant field