Account Coordinator

Job Brief

A customer account coordinator is a professional who manages client accounts and communicates directly with customers. They review correspondence, maintain budgets, receive complaints and requests from customers and communicate between departments.

Job Description

• ● Prepare, file and retrieve sales-related documents, like contracts
• ● Design and renew sales proposals
• ● Update internal databases with account information
• ● Coordinate meetings, calls and demos for the Account Management team
• ● Conduct research on prospective clients
• ● Liaise with internal teams to ensure proper pre-and post-sales service
• ● Communicate customer feedback to Marketing, Sales and Product Development teams
• ● Create detailed reports of campaigns’ results
• ● Perform market and competitive research
• ● Help create promotional materials (e.g. presentations and videos)

Job Requirements

• ● Proven work experience as an Account Coordinator, Sales Coordinator or similar role
• ● Excellent computer skills (MS Office in particular)
• ● Hands-on experience with CRM software
• ● Experience with marketing/advertising campaigns
• ● Organizational and time-management skills
• ● Strong communication skills with a problem-solving attitude
• ● BSc in Business Administration, Marketing or relevant field