Umair Khan

Desktop Support Engineer

• Job Details:Provided technical support for Windows-based desktops, including software installations, hardware troubleshooting, and peripheral device setup. Delivered level 1 and level 2 support, resolving tickets related to email configuration, VPN connectivity, and remote desktop access. Responded to user queries via phone, email, and ticketing systems, providing first-level technical support to ensure quick resolutions. Diagnosed and resolved hardware, software, and network issues for desktops, laptops, and mobile devices. Monitored and maintained CCTV camera systems, including DVR/NVR setup, IP configuration, storage, and footage backup for security audits. Implemented and maintained enterprise-level antivirus solutions to ensure endpoint protection, conducted regular scans, updates, and threat remediation to secure company systems. Configured and troubleshot Office 365 applications, including email, SharePoint, and OneDrive for end users. Managed user access and permissions using Active Directory, including group policies configuration. Demonstrated strong troubleshooting skills for both hardware and software, reducing downtime and ensuring smooth operations. Provided server setup, configuration, and troubleshooting support to ensure system performance and reliability. Utilized AnyDesk, TeamViewer, and remote desktop for remote troubleshooting and issue resolution. Logged and managed service requests in ServiceNow, ensuring timely and effective resolution of issues. Configured and deployed virtual machines (VMs) using VMware and Hyper-V to support development and testing environments. Created and managed PST files for Microsoft Outlook, including data backup, import/export, and troubleshooting corrupted PSTs.