Salah sayed esawy

Visa Sales Team Leader

• Job Details:Lead, motivate, and manage a team of visa sales consultants. Set sales targets and monitor performance metrics. Provide coaching, training, and feedback to team members. Develop and execute strategies to increase visa sales and revenue. Drive cross-selling of travel-related services. Ensure the team meets or exceeds sales quotas and KPIs. Oversee the visa application process and ensure smooth workflow. Ensure accuracy and compliance in documentation and submissions. Resolve complex or escalated client issues promptly and professionally. Build and maintain relationships with key clients and partners. Coordinate with embassies, consulates, and VFS centers as needed. Ensure a high standard of customer service across the team. Prepare and analyze sales reports, team performance, and forecasts. Recommend process improvements based on data insights.

Visa Sales Consultant

• Job Details:Advised clients on visa requirements, travel documentation, and processing times. Handled end-to-end visa application submissions and follow-ups. Achieved [120-210]% of monthly sales targets through cross-selling travel insurance and packages. Built strong client relationships, resulting in high referral rates and repeat business. Coordinated with embassies, consulates, and VFS centers for document submission. Responded to client inquiries via phone, email, and in person. Assisted with booking travel services and providing visa-related information. Maintained updated knowledge on visa regulations and requirements.

Call Center & Customer Service

• Job Details:Responded to customer inquiries in a courteous and friendly manner, ensuring a positive customer experience. Addressed and resolved issues for dissatisfied customers by providing effective solutions. Processed customer requests efficiently and accurately. Maintained a professional demeanor and upheld company standards.