Perihane Yehia Mohamed Fahmy Negm
Perihane Negm Resume
Giza, Giza, EgyptWork Experience
Office ManagerFull Time
Mar 2023 - Jun 2023 -3 months
Egypt , Giza
- Job Details:Serving as central contact for communication between the building management company and noon, overseeing all operational matters. Ensuring timely payment of all utilities' monthly dues. Managing and monitoring the performance of outsourced housekeeping staff, tracking their attendance, evaluating their performance, and reviewing their monthly invoices before settling dues. Collaboration with the building management company to promptly address and resolve maintenance requests, ensuring timely resolution of issues. Facilitating the enrollment of noon employees into the Arkan parking monthly subscription program. Assessing office device inventory and procuring necessary items to ensure all required equipment is available. Ensuring a consistent supply of drinking water gallons and handling timely payment of monthly invoices. Regularly evaluating the food items served in the cafeteria, verifying pricing falls within acceptable ranges. Collaborating with department heads and their teams for in-house events, providing support and assistance throughout the planning and execution phases.
People Services SpecialistFull Time
Jun 2022 - Present -3 yrs
Egypt , Giza
- Job Details:Acting as primary liaison between noon and outsourced organizations responsible for handling requests/issues pertaining to social insurance authorities, Labor Office, and legal employee cases. Spearheading small team to effectively address and resolve backlog of social insurance cases, ensuring all employees are currently and appropriately insured. Proactively initiating employee engagement activities by consistently providing regular offers and facilitating open discussions with employees. Managing company's monthly dues at Social Insurance office. Emergency Funds Box, and Social Services, Health, and Culture funds, collaborating with our consultant for seamless coordination. Enhancing onboarding and offboarding processes by implementing more efficient system involving various team members to handle respective tasks. Maintained high customer satisfaction standards to meet or exceed targets.
GBS Talent Services Senior SpecialistFull Time
Apr 2019 - May 2022 -3 yrs, 1 month
Egypt , Giza
- Job Details:Managing comprehensive onboarding and offboarding process for all GM employees. Promptly issuing HR letters upon employee request. Administering the contract renewal process for company staff members. Overseeing the Sale of Company Used Cars program. Conducting engaging and informative New Hires Induction Program. Collaborating with external vendors to provide exclusive offers and discounts to company employees at various establishments such as shops, restaurants, and gyms. Creating purchase requisitions using SAP as required by the department. Responsible for designing, developing, and effectively cascading all HR communication messages to be shared with staff members. Actively participating in the planning and execution of company events to ensure their success and seamless coordination.
Executive Admin Assistant to the HR DirectorFull Time
Aug 2017 - Mar 2019 -1 yr, 7 months
Egypt , Giza
- Job Details:Provides comprehensive administrative and secretarial support to the HR director and team, including scheduling meetings, managing the director's calendar, and preparing/consolidating HR reports. Takes meeting minutes as needed and oversees all print hardware and stationery supplies. Responsible for reserving meeting rooms and organizing department visits and events. Creates purchase requisitions on SAP as required by the department. Play an integral role in planning and executing company events, ensuring their success and memorable experiences. Manages the registration process for various employment fairs and actively contribute as a vital member of the execution team. Provide valuable support in the recruitment process, assisting in sourcing and selecting top talent. Prepare and distribute clear and concise announcements regarding employee vacations. keeping all staff members informed. Effectively communicate HR messages to all GM employees, ensuring consistent and impactful messaging.
Executive Administrative Assistant to the CFOFull Time
Jun 2015 - Jan 2016 -7 months
Egypt , Cairo
- Job Details:Provide comprehensive administrative and secretarial support to the CFO and team, including meeting organization, calendar management, and coordinating the reservation of department meeting rooms. Additionally, handle the organization of department visits and events. Keep an updated Finance Department Organization Chart and facilitate departmental training plans, ensuring the fulfillment of training requirements. Actively contribute to the planning and execution of company events. Conduct photo shoots for company events to capture memorable moments.
Executive Admin Assistant to the VSSM DirectorFull Time
May 2013 - Jul 2017 -4 yrs, 2 months
Egypt , Cairo
- Job Details:Offers effective administrative and secretarial support to the VSSM Director and team, including organizing meetings, managing the director's calendar, and preparing/consolidating sales reports and reviews. Takes meeting minutes as necessary and oversees all print hardware and stationery supplies. Responsible for reserving meeting rooms and organizing department visits and events. Creates purchase requisitions on SAP as needed for the department. Actively contribute to the planning and execution of company events, ensuring their success and adherence to objectives.
Project Development OfficerFull Time
Risk Free
Apr 2012 - Dec 2012 -8 months
Egypt , Cairo
- Job Details:Assists in the coordination and follow-up of all company projects. Provides administrative support to facilitate smooth project operations. Takes responsibility for the preparation and execution of the call center project, designed to enhance the company's service offerings. Receives and manages phone calls, taking messages, and scheduling appointments. Organizes and coordinating meetings, including taking detailed meeting minutes and handling logistical arrangements. Represents the company at various events to promote its brand and network with other professionals.
Monitoring SpecialistFull Time
Mar 2007 - Oct 2007 -7 months
Egypt , Giza
- Job Details:Conduct comprehensive training sessions for Senior Agents, Team Leads, and Supervisors on the significance of the Monitoring cycle across all departments. Serve as a knowledgeable resource, offering guidance and support to meet the needs of management, staff, clients, or customers. Deliver engaging presentations and training sessions using effective methods and techniques. Interact with individuals in a manner that demonstrates sensitivity, tact, and professionalism. Communicate clearly, concisely, and effectively, ensuring active listening and understanding. Monitor the inbound, outbound & email services provided to our Clients customers in Spanish, English & Arabic languages. Reply to feedbacks sent by the operation team regarding any monitored case by the monitoring Team. Train the new Monitoring Coordinators for the different used tools & process of monitoring to get ready to work with the team. Certify the new hires after they finish the training phase by monitoring them side by side for a live handled call. Prepare & deliver the certification report to the operation team. Arrange for the team gatherings & team building outings.
Monitoring CoordinatorFull Time
Nov 2004 - Feb 2007 -2 yrs, 3 months
Egypt , Giza
- Job Details:Monitor the inbound, outbound & email services provided to our Clients customers in Spanish, English & Arabic languages. Support the new Monitoring Coordinators to effectively work with the team by providing training on the various tools and processes utilized in monitoring. Certify the new hires after they finish the training phase by monitoring them side by side while they are handling a live call. Local & International CSR in the projects of Telecom Egypt & Microsoft EMEA Spanish Department
Local & Intl. CSR for Telecom Egypt & MicrosoftFull Time
Apr 2004 - Oct 2004 -6 months
Egypt , Giza
- Job Details:Handles customer's inquiries via the telephone (in Arabic, Spanish and English) by providing the right and full information according to the Call Center guidelines. Effectively interprets the needs of the customers, maintains and enhances standards of quality for the service offered. Builds a customer relationship/partnership, which adds value to the customer, leading to a long-term profitable relationship. Shows a broad knowledge of products and services and their competitive advantages. Follows the appropriate guidelines and procedures for any given situations. Performs any other duties assigned to me by the contact center management. Meets the due dates of the tasks assigned to me by the Contact center management. Manages a busy load of major and minor duties with few mistakes. Enter coding and tracking information completely and accurately on relevant systems. Meeting clients' complaints and solving main issues concerning Telecom Egypt & Microsoft Products.
Education
Technical Diploma in Human resources management
Regional IT Institute (RITI)Jan 2018 - Jan 2018 - 0 Month
BSc. in Faculty Of Arts - Spanish language & culture
Cairo University (CU)Jan 1999 - Jan 2003 - 4 yr
High School - Thanaweya Amma
lycee el haramJan 1999
Languages
Arabic
FluentSpanish
FluentFrench
AdvancedEnglish
Advanced