Oksana Goldina

managerFull Time

• Job Details:Beneficiaries (Rendering of services) Customers ( Feed-back payings, complaints) Service Provider (Rendering of services) In accordance with arranged contracts, by answering coming demands carrying out the service as cheapest as possible, also completely and faultlessly, thus providing customer satisfaction. • Following all the process to run operation properly and to end up the services of other call centers, Assistance completely and faultlessly, controlling and sharing information with administration to improve the process. • Making organisations to provide help and support services and following all working process untill the file is ended up, conducting operational process within the frame of determined criteria for quality by informing or warning assistance coordinators. • Training new employees. Teaching and representing procedures and applications carried out in operation such as operating system, using Magnus, opening and following a file, entering expenses (opening and closing service). • Preparing or helping preparation of operation department reports arranged to be presented to Executives. • Arranging hebdomadal and mensal shifts of assistance coordinators. • Ending the complaints of beneficiary or provider up under the control of General Manager. • Dealing with provider’s demands for payment and informing the related people. • Requesting medical report and medical expenses from hospital. Collecting medical information by contacting treating physician and nurses for the medical report requested files. • Sending payment guarantee to providers. • When required, getting a price, preparing price offer and making organisations for Hotel Reservation, Flight Tickets (Normal/ Stretcher/ Accompanied Fligt), Land and Air Ambulance, Funeral Transfer. Following the invoices which should be received from providers. Connecting with related people in case invoices received from these people and foundations are different from expected prices or the prices stated in the contract. Finding out the reason and performing necessary transaction according to the results. Protecting the rights of employers, beneficiaries and foundation rendering services to beneficiaries by demanding a cost containment if required. • Employee assistance program, is a confidential, short term, counseling service for employees with personal problems that affect their work performance.

administratorFull Time

• Job Details:Administrator in Printing Company in Egypt