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Omar Kamal

Customer Support Representative at Concentrix

Alexandria, Egypt

Work Experience

  • Customer Support Representative

    Concentrix

    Feb 2024 - Present -1 yr, 3 months

    Egypt

    • Job Details:Handling incoming inquiries via phone calls to answer customer questions, concerns, or complaints. Identifying and diagnosing technical issues reported by customers and offer solutions and reporting then when needed. Collaborating with other departments or technical experts to resolve complex issues in a timely manner.
  • Data Center Manager

    Eliteva Real Estate

    Mar 2023 - Jan 2024 -10 months

    Egypt

    • Job Details:Closed 15 deals with 8 different clients throughout my journey. Supporting other data managers to improve their skill. Onboarded 7 clients to use our services as a VA spreading knowledge and updates along to be up to date. Working with a team to address challenges and obstacles as they arise and developing creative solutions for them. Managed to reach and keep my 6 clients satisfied with the data and the leads they are getting.
  • Technical Support

    Vodafone UK

    Oct 2022 - Feb 2023 -4 months

    Egypt

    • Job Details:Handling technical cases for internet home lines. Managed a floorwalker task for 2 times throughout my journey at Vodafone.
  • Sales Expert

    Sutherland (AT&T)

    Sep 2021 - Sep 2022 -1 yr

    Egypt

    • Job Details:Managed to be from the sales top achievers for 6 months offering services with AT&T like sim cards and mobile phones offering after-sale support to track or return their packages.
  • Education

    • High School

      Faculty of Arts

      Jan 2026 

    Skills

    • Microsoft Office
    • Excel Specialist
    • Teamwork
    • Customer Service
    • Communication skills
    • Problem-Solving
    • Data
    • Data Management
    • Managing and Supervising Experience
    • Sales

    Languages

    • English

      Fluent
    • Arabic

      Fluent
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