Omar Kamal

Customer Support Representative

• Job Details:Handling incoming inquiries via phone calls to answer customer questions, concerns, or complaints. Identifying and diagnosing technical issues reported by customers and offer solutions and reporting then when needed. Collaborating with other departments or technical experts to resolve complex issues in a timely manner.

Data Center Manager

• Job Details:Closed 15 deals with 8 different clients throughout my journey. Supporting other data managers to improve their skill. Onboarded 7 clients to use our services as a VA spreading knowledge and updates along to be up to date. Working with a team to address challenges and obstacles as they arise and developing creative solutions for them. Managed to reach and keep my 6 clients satisfied with the data and the leads they are getting.

Technical Support

• Job Details:Handling technical cases for internet home lines. Managed a floorwalker task for 2 times throughout my journey at Vodafone.