Ola Abd El Naby Ali

Ola

Dubai, United Arab Emirates

Alef Froup

May 2023 - Present -2 yrs, 1 month

United Arab Emirates , Sharjah

Job Details:Property Leasing and Sales: Managed leasing operations, maintaining a high closing ratio and achieving quarterly sales goals by leading and motivating the team. • Contract Negotiation: Drafted and negotiated leasing contracts, ensuring regulatory compliance and property portfolio management. • Client Relations: Acted as the focal point between the Land Department, landlords, and brokerage companies, handling registrations, commissions, and documentation. • Community Management: Oversaw budgeting, site inspections, vendor coordination, and led social media campaigns to foster community engagement and brand consistency. • Maintenance Oversight: Supervised all aspects of building functions, ensuring the safety and functionality of facilities through routine inspections, coordination with contractors, planning maintenance work, record-keeping, and staff supervision.

Eagle Hills

Aug 2021 - Apr 2023 -1 yr, 8 months

United Arab Emirates , Dubai

Job Details:• Dealing with Brokerage companies with their registration, commissions, documents and agents. • Receiving and processing purchase orders. • Issuing sales transaction invoices. • Verifying orders, including customers' personal information and payment details. • Contacting customers by phone or email to answer queries and obtain missing information. • Maintaining and updating sales and customer records. • Compiling monthly sales reports. • Expediting orders through internal liaison. • Directing feedback from customers to relevant departments. • Identifying new products to add to those on offer. • Supporting the sales department with other administrative tasks, if requested. • Issuing SPA’s, Reservation agreements and dealing with customers signatory.

Dubai Health Authority

Feb 2021 - Aug 2021 -6 months

United Arab Emirates , Dubai

Job Details:• Answer phones professionally. • Answer customer inquiries via the Chat service and Email service. • Respond quickly and effectively to requests received through the employees. • Ask questions to determine nature of problem. - Provide technical assistance and support for incoming queries. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about problem-solving process.

ACME Group

Aug 2017 - Mar 2020 -2 yrs, 7 months

Egypt , Cairo

Job Details:Responsibilities  Preparing or updating employment records related to hiring, transferring, promoting, and terminating  Explaining human resources policies, procedures, laws, and standards to new and existing employees  Ensuring new hire paperwork is completed and processed  Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.  Addressing any employment relations issues, such as work complaints and harassment allegations  Processing all personnel action forms and ensuring proper approval  Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks Administration tasks:  Has to purchase the best quality of goods available (according to the management) at the best price possible. Compares quality and prices permanently between the suppliers.  Is personally responsible that needed goods are delivered in time  Keeping records  Generating and maintaining filling system.  Answering and place telephone calls ensure accurate messages and timely receipts.  Keep-up to date meetings and appointments calendar.  In charge of faxes & courier distribution  Responsible of the messengers daily destination  Responsible of the office boys assignments & follow up  Perform other tasks on request