Basic Info

Ola Ali

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

O Human Resources Administrative Assistant at SABS Egypt

Experience Details

O Human Resources Administrative Assistant

Administration, Human Resources

Experienced (Non-Manager)

• Conducting exit interview for resigning employees
• Screening CVs, Interviewing applicants, assessing them, and make a hiring recommendation.
• Prepare Job offers for accepted candidates and Write Job description accurately.
• Processes employee’s paperwork.
• Preparing & submitting the salary deduction sheet and overtime monthly to the finance department.
• Manage and calculate the employee vacations and apply all labor laws or policies.
• Issuing Warning letters, HR letters, Experience letters, Appreciation letters and Terminations letters when needed.
• Conduct investigations when conflict between employees occurs.
• Provide advice and recommendations on disciplinary actions.
• Prepare notices for vacant staff positions.
• Perform other HR duties as assigned.
• Legally review and edit company contracts
• Manage the company Mobile bundles.
• Arrange employees training.


Company Details

SABS Egypt

Cairo, Egypt

101-500 employees

Engineering Services

http://www.sabs.com.eg/

Mar 2017 to present (5 months)
HR Specialist at Public Cloud Services S.A.E PCS

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

• Conducting exit interview for resigning employees
• Screening CVs, Interviewing applicants, assessing them, and make a hiring recommendation.
• Prepare Job offers for accepted candidates and Write Job description accurately.
• Processes employee’s paperwork.
• Preparing & submitting the salary deduction sheet and overtime monthly to the finance department.
• Manage and calculate the employee vacations and apply all labor laws or policies.
• Issuing Warning letters, HR letters, Experience letters, Appreciation letters and Terminations letters when needed.
• Conduct investigations when conflict between employees occurs.
• Provide advice and recommendations on disciplinary actions.
• Prepare notices for vacant staff positions.
• Perform other HR duties as assigned.
• Legally review and edit company contracts
• Manage the company Mobile bundles.
• Arrange employees training.


Company Details

Public Cloud Services S.A.E PCS

Cairo, Egypt

11-50 employees

Information Technology Services, Outsourcing/Offshoring

http://www.pcs-egypt.com/

May 2016 to Feb 2017 (9 months)
Team Leader at ECCO Outsourcing

Experience Details

Team Leader

Customer Service/Support

Manager

• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provide continual evaluation of processes and procedures.
• Insure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Address disciplinary and/or performance problems according to company policy.
• Assist manager with daily operation of call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to area/process improvement.


Company Details

ECCO Outsourcing (multinational)

Cairo, Egypt

N/A

Consumer Services , Outsourcing/Offshoring

http://www.eccooutsourcing.com/

Dec 2013 to Jan 2015 (1 year 1 month)
CSR at ECCO Outsourcing

Experience Details

CSR

Customer Service/Support

Experienced (Non-Manager)

• Answer phones professionally. - Respond quickly and effectively to requests received through the employees. - Ask questions to determine nature of problem. - Provide technical assistance and support for incoming queries. - Follow up with customers to ensure issue has been resolved. - Gain feedback from customers about problem-solving process.


Company Details

ECCO Outsourcing (multinational)

Cairo, Egypt

N/A

Consumer Services

http://www.eccooutsourcing.com/

Jan 2013 to Nov 2013 (10 months)
Assistant Manager & Graphic Designer at @home

Experience Details

Assistant Manager & Graphic Designer

Sales/Retail

Experienced (Non-Manager)

ssist the clients in the process of product selection, take the clients' orders and to sell the available products, help the other staff with the arrangement of the showroom, Maintain and manage showroom premises, Price tag and manage inventory and making sure that the items are delivered as programmed.
• Using various tools to complete projects from raw materials to finished furniture items, organizing plans and schedules with respect to the availability of resources, selecting suitable materials, which might include wood, metal, plastic or textiles and discussing designs with clients for custom ordering or with manufacturers.


Company Details

@home

Cairo, Egypt

51-100 employees

Furniture

N/A

Apr 2012 to Jan 2013 (9 months)

Education

Accepted in Art Education

Education Details

Accepted

Art Education

Helwan University, Egypt

Not specified

Fine Arts

N/A

Helwan University
2007 - 2011

Certifications

graphic design
Aug 2009

Certificate details

graphic design

Aug 2009

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ActivitiesAdministrationAdobe IllustratorAdobe IndesignAdobe PhotoshopArabicArt EducationAssistant ManagerAssistant Manager & Graphic DesignerBooksBusiness DevelopmentCSRCall Center AgentChocolateCiscoCommunicatorConsumer ServicesCorel DrawCustomer ServiceCustomer-orientedDrawingECCO OutsourcingEngineering ServicesEnglishFoodFriendsFurnitureGraphic DesignHR SpecialistHuman ResourcesInformation Technology ServicesInternetLeaderMagazinesMicrosoft OfficeO Human Resources Administrative AssistantOffshoringOpen AreasOutsourcingPastaPresenterRetailSalesSupportSupportiveTeachingTeam LeaderTelesalesWebsites

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Indesign

Adobe Indesign

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

corel draw

corel draw

: Advanced

: High

:

1-3 years

Cisco

Cisco

: Advanced

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Graphic Design

Graphic Design

: Advanced

: Extreme - I love it!

:

5-7 years

Teaching

Teaching

: Advanced

: High

:

1-3 years

Telesales

Telesales

: Advanced

: High

:

Less than 1 year

Call Center Agent

Call Center Agent

: Advanced

: Extreme - I love it!

:

3-5 years

Assistant Manager

Assistant Manager

: Advanced

: High

:

Less than 1 year

Team Leader

Team Leader

: Advanced

: High

:

1-3 years

Key Skills

Leader, Communicator, Presenter, Customer-oriented, Supportive

Online Presence

https://www.linkedin.com/in/ola-abd-el-naby-79bb709b/https://www.facebook.com/ola.elnaby

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