Ola Youssef Ibrahim

Human Resources RecruiterFull Time

• Job Details:*Receiving job requirements form the client and preparing job description for the vacancy. * Advertising the job requirements using different channels and pools of sourcing . *Receiving and managing candidates' CVS. *Shortlisting candidates who are fit for the job and conducting phone interview with them . *Arranging face to face interviews for the selected candidates . * Following up with accepted candidates on the job offer and hiring process.

Contact Center ExecutiveFull Time

• Job Details:-Receiving customers' inquiries regarding new projects and their properties . -Making cold calls to potential customers in order to get them interested in the new launched projects of the company . - Liaising between the customer service department , collection department and customers . -Solving any customers' problems and complaints regarding installments checks and payment methods. - Updating customers' information on system and creating leads for prospect customers.

Customer Service AgentFull Time

• Job Details:-Clarifying customers' requirements and using decision-support tools and resources to appropriately provide resolution to customers. -Maintaining basic knowledge of client products and services and informing customers about them. -Participating in activities designed to improve customer satisfaction and business performance. - Offering additional products and services. -Tracking, documenting and retrieving information in call tracking database. -Responding to customers' inquiries by referring them to published materials, secondary sources or more senior staff.