Basic Info

Nada sallam

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Administrator at EBSEG

Experience Details

Office Administrator

IT/Software Development

Experienced (Non-Manager)

word processing;
audio and copy typing;
letter writing;
dealing with telephone and email enquiries;
creating and maintaining filing systems;
scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;
keeping diaries and arranging appointments;
organising travel for staff.
Depending on the sector, the role may also include many of the following:

using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
devising and maintaining office systems;
booking rooms and conference facilities;
using content management systems to maintain and update websites and internal databases;
managing and maintaining budgets, as well as invoicing;
liaising with staff in other departments and with external contacts;
ordering and maintaining stationery and equipment;
sorting and distributing incoming post and organising and sending outgoing post;
arranging travel and accommodation for staff or customers and other external contacts;
liaising with colleagues and external contacts to book travel and accommodation;
organising and storing paperwork, documents and computer-based information;
photocopying and printing various documents, sometimes on behalf of other colleagues;
recruiting, training and supervising junior staff and delegating work as required;
manipulating statistical data;
arranging in-house and external events.


Company Details

EBSEG

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Dec 2015 to present (1 year)
Customer service at Mobinil

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2015 to Dec 2015 (11 months)
Human resources (intern) at Close2Seven

Experience Details

Human resources (intern)

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Close2Seven

Cairo, Egypt

11-50 employees

Computer Software

N/A

Oct 2015 to Dec 2015 (2 months)
Customer Service Agent at Vodafone egypt

Experience Details

Customer Service Agent

Sales/Retail

Entry Level

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.


Company Details

Vodafone egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2012 to Dec 2014 (2 years 11 months)
Airline Reservation at ICAN

Experience Details

Airline Reservation

Tourism/Travel

Entry Level

Store and retrieve information and conduct transactions related to air travel, hotels, car rental, or activities. Originally designed and operated by airlines.


Company Details

ICAN

Cairo, Egypt

1-10 employees

Airlines/Aviation

N/A

Jan 2011 to Mar 2011 (2 months)

Education

Bachelor's Degree in philosophy

Education Details

Bachelor's Degree

philosophy

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Kholafaa Al Rashdeen

Egypt

2006

B / Very Good / 75 - 85%

N/A

Al Kholafaa Al Rashdeen
2006

Certifications

ICDL
Oct 2006

Certificate details

ICDL

Oct 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

english course

Dec 2014

Ministry Of Defence Language Institute

N/A

Training/Course Details

icdl

Sep 2010

cairo university

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministratorAirline ReservationAirlinesArabicAviationBusiness DevelopmentCRMCSRComputer SoftwareConsumer ServicesCustomer ServiceCustomer Service AgentEnglishEnglish CourseFlexibleFrenchHard WorkerHuman ResourcesICDLITInformation Technology ServicesInternet SearchLeaderMicrosoft OfficeMicrosoft OutlookOffice AdministratorOrganizerPhilosophyProblem SolverPublic RelationsRetailSalesSiebleSoftware DevelopmentSupportTelecommunicationsTourismTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Sieble

Sieble

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Beginner

: Little

:

Less than 1 year

CRM

CRM

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Administrator

Administrator

: Advanced

: Extreme - I love it!

:

1-3 years

CSR

CSR

: Advanced

: High

:

1-3 years

Public Relations

Public Relations

: Intermediate

: High

:

3-5 years

Human Resources

Human Resources

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://eg.linkedin.com/in/nada-sallam-54b116a8

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