Basic Info

Name: Nada sallam

Professional Experience: 5 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

HR Executive at EBSEG

Experience Details

Job Title: HR Executive

Job Role: Human Resources

Career Level: Experienced (Non-Manager)

Job Details: Human Resources Executive Job Responsibilities:

Responsible for sourcing candidates by using databases, social media etc.
Screen candidate’s resumes and job applications.
Organising and scheduling interviews and technical tests of candidates.
Assist in conducting pre- selection interviews for eligibility for a smooth final Selection by Line Managers.
Responsible for effectively recording, maintaining, and reporting Company
Assets issued to employees such as Company Mobile Phones, SIM Cards, Company Laptop and other Company assets.
Responsible for maintaining and accurately updating the Employee Leave.
Database and ensuring that Leave Application Forms are approved by Line Managers are submitted by employees in a timely manner.
In charge of regular checking of the Job Database and filing resumes in respective department folders. Inform if there are any relevant resumes that can be considered for current vacancies.
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management. Maintain electronic and hard copy filing system & perform data entry and scan documents
letter writing;
dealing with telephone and email enquiries;
creating and maintaining filing systems;
scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;
keeping diaries and arranging appointments;
organising travel for staff.
Depending on the sector, the role may also include many of the following:

using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
devising and maintaining office systems;
booking rooms and conference facilities;
using content management systems to maintain and update websites and internal databases;
managing and maintaining budgets, as well as invoicing;
liaising with staff in other departments and with external contacts;
ordering and maintaining stationery and equipment;
sorting and distributing incoming post and organising and sending outgoing post;
arranging travel and accommodation for staff or customers and other external contacts;
liaising with colleagues and external contacts to book travel and accommodation;
organising and storing paperwork, documents and computer-based information;
photocopying and printing various documents, sometimes on behalf of other colleagues;
recruiting, training and supervising junior staff and delegating work as required;
manipulating statistical data;
arranging in-house and external events.

Company Details

Name: EBSEG

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Information Technology Services

Website: N/A

Dec 2015 to present (1 year 7 months)

Customer service at Mobinil

Experience Details

Job Title: Customer service

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Company Details

Name: Mobinil

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Consumer Services

Website: N/A

Jan 2015 to Dec 2015 (11 months)

Human resources (intern) at Close2Seven

Experience Details

Job Title: Human resources (intern)

Job Role: Human Resources

Career Level: Experienced (Non-Manager)

Job Details: N/A

Company Details

Name: Close2Seven

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Computer Software

Website: N/A

Oct 2015 to Dec 2015 (2 months)

Customer Service Agent at Vodafone egypt

Experience Details

Job Title: Customer Service Agent

Job Role: Sales/Retail

Career Level: Entry Level

Job Details: Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.

Company Details

Name: Vodafone egypt

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: N/A

Jan 2012 to Dec 2014 (2 years 11 months)

Airline Reservation at ICAN

Experience Details

Job Title: Airline Reservation

Job Role: Tourism/Travel

Career Level: Entry Level

Job Details: Store and retrieve information and conduct transactions related to air travel, hotels, car rental, or activities. Originally designed and operated by airlines.