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Mostafa Hussein ShoukrallahCoronavirus • Immediate Start

Administration Manager

Giza, Egypt
  • Customer Service
  • Microsoft Office
  • Internet
  • Service Management
  • Complaint Handling & Resolution

Work Experience

  • Office Manager at Savills Middle East

    Jun 2019 to Jun 2020 · 1 Year
  • Administration Manager at Matouk Bassiouny & Hennawy Attorneys at Law

    Oct 2016 to Jun 2019 · 2 Years 8 Months
  • Branch Manager at Cairo Scan Radiology & Labs

    Jan 2016 to Oct 2016 · 9 Months
  • Team Leader HTC UK at Raya Contact Center

    Jan 2013 to Dec 2015 · 2 Years 11 Months

Education

  • Master's in Customer Service Managment in Customer Service

    Kingston University - Egypt 2013 to 2016 · 3 Years
  • Bachelor's Degree in Faculty of Language & Translation

    October 6 University (OU) - Egypt 2000 to 2004 · 4 Years
  • High School - IGCSE

    Kuwait International English School - Egypt 1999

Skills
Tools and Fields of Expertise

  • Customer Service
  • Microsoft Office
  • Internet
  • Service Management
  • Complaint Handling & Resolution
  • Billing & Estimating
  • Report Writing
  • Coaching, Negotiation and problem solving skills
  • Business Analysis
  • Administration
  • Teambuilding & Training
  • Seibel
  • Sales
  • Teaching

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • Spanish

    Beginner

Training & Certifications

  • Six Segma Green Built

    2016
  • Diploma in Project Managment

    2016
  • Diploma in Business Management and Entrepreneurship

    2016
  • Diploma in Operations Management

    2016
  • Diploma in Customer Service

    2013
  • sales

    Mobinil sales academy · 2012
  • Presentation Skills

    Quest · 2011
  • Visual Thinking

    Omni Learning · 2010
  • Problem Solving & Decision Making

    LOGIC Management Consulting · 2010
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