Basic Info

Mostafa ELDemery

5 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Service advisor at ABU HETTA SERVICE CENTER

Experience Details

Service advisor

Engineering - Mechanical/Electrical

Experienced (Non-Manager)


Looking to be a part of an organization where my talent and knowledge can be best utilized for the development of the organization and at the same times my individual growth.


Company Details

ABU HETTA SERVICE CENTER

Hurghada, Egypt

101-500 employees

Automotive

N/A

Dec 2016 to present (4 months)
Team leader at Abu hetta service center toyota

Experience Details

Team leader

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)

• Develops & maintains a working knowledge of the function & operation of the various mechanical, hydraulic & electrical systems found on the vehicles on which the service department normally works.
• Ensures that customer vehicles are fixed right from the first time.
• Ensures that repairs are carried out within promised delivery time & estimated cost.
• Avoids unnecessary replacement of spare parts.
• Orders and follows up parts orders with Parts Department.
• Inspects & test drives vehicle on which repairs are performed.
• Returns those vehicles failing the quality control inspection to the technician who performed work.
• Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist/ guide him to solve the problem.
• Signs off satisfactory accomplished jobs & any additional job(s) found for customer’s approval/information.
• Ensures technicians record jobs done on back of process card.
• Maintains a record of the vehicles checked & the results of those inspections as directed by management.
• Ensures that replaced parts are kept in plastic bags in vehicle luggage compartment & customer vehicle is cleaned before delivery.
• Advises management regarding technician job performance, training needs, & other specific areas as requested by management.
• Assists the service advisors in identifying &/or diagnosing vehicle problems when needed.
• Conducts OJT for his group technicians.
• Proper utilization of service facilities e.g. equipment, SST. Manuals, testers,..etc.
• Ensures that proper maintenance is carried out on equipment, assigned to his group.
• Writes technical report.
• Maintains high standard of premise cleanliness.
• Maintains a high level of grooming, hygiene, & uniform appearance for himself & his group.
• Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership.


Company Details

Abu hetta service center toyota

Hurghada, Egypt

101-500 employees

Automotive, Automotive

N/A

May 2015 to Dec 2016 (1 year 7 months)
Senior SalesEngineer at SASIB Molds,Dies & Spare Parts Mfg. Co. Ltd

Experience Details

Senior SalesEngineer

Engineering - Mechanical/Electrical

Experienced (Non-Manager)

• Researched and communicate w


Company Details

SASIB Molds,Dies & Spare Parts Mfg. Co. Ltd

Dammam, Saudi Arabia

11-50 employees

Manufacturing, Engineering Services

N/A

Apr 2013 to Apr 2015 (2 years)
Junior sales engineer at EGYPT JAPAN STEEL WORK

Experience Details

Junior sales engineer

Engineering - Mechanical/Electrical

Entry Level

 Involved in preparing technical & commercial offers / proposals, functional specifications, business analysis along with handling tender/ contract / billing related formalities & documentation.
 Facilitating smooth order execution & handling manufacturing according to customer’s requirement and timely execution of orders.
 Identifying prospective clients and applications for generating additional business from new accounts and developing them to achieve consistent profitability.
 Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving timely customer support & quality normal.


Company Details

EGYPT JAPAN STEEL WORK

10th of ramadan city, Egypt

101-500 employees

Manufacturing

WWW.EJSWCO.NET

Oct 2011 to Mar 2013 (1 year 5 months)

Achievements


sales target and over sales target of company per month 15 times


sales target and over sales target of company per month 8 times


Education

Bachelor's Degree in Industrial Mechanics and Maintenance Technology

Education Details

Bachelor's Degree

Industrial Mechanics and Maintenance Technology

AKHBRA ELYOM ACKADEMY, Egypt

B / Very Good / 75 - 85%

MECHANICAL ENGINEER

N/A

AKHBRA ELYOM ACKADEMY
2005 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Biala secondary school

Egypt

2005

A / Excellent / 85 -100%

N/A

Biala secondary school
2005

Certifications

ICDL
Aug 2010

Certificate details

ICDL

Aug 2010

N/A

N/A

N/A

N/A

Certificate details

Toyota Technician

May 2016

23 out of 25

N/A

N/A

Toyota Egypt training center

N/A

Certificate details

 Toyota professional technician

Jul 2016

38 out of 40

N/A

N/A

Toyota Egypt training center

N/A

Certificate details

senior Toyota service adviser

Jul 2016

97 out of 100

N/A

N/A

Toyota Egypt training center

N/A

Training and Courses

Training/Course Details

 Press (web offset

Jul 2010

Akhbar El-Yom Newspaper Printing

N/A

Training/Course Details

ICDL

Aug 2010

YAT CENTER

N/A

Training/Course Details

team leader

Mar 2016

Toyota Egypt training center

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

? Press (web Offset? Toyota Professional TechnicianAdaptiveArabicAuto MotiveAutomotiveCommunication SkillsComputerCustomer ServiceDrivingEngineering ServicesEnglishFlexibleICDLIndustrial Mechanics And Maintenance TechnologyInstallationInternetJunior Sales EngineerLeaderMaintenanceManufacturingMarketingMicrosoft OfficeOrganizerPresentation SkillsProblem SolverQuality AssuranceRepairSalesSenior SalesEngineerSenior Toyota Service AdviserService AdvisorSupportSwimingTECHNICAL SUPPORTTeam LeaderTeam PlayerToyota Technician

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: High

:

More than 7 years

Computer

Computer

: Expert

: High

:

More than 7 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

Communication Skills

Communication Skills

: Advanced

: High

:

5-7 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

3-5 years

Quality Assurance

Quality Assurance

: Intermediate

: Medium

:

1-3 years

Technical Support

Technical Support

: Intermediate

: High

:

1-3 years

Fields of Expertise

SALES

SALES

: Expert

: High

:

3-5 years

auto motive

auto motive

: Advanced

: Extreme - I love it!

:

1-3 years

TECHNICAL SUPPORT

TECHNICAL SUPPORT

: Advanced

: High

:

3-5 years

Quality assurance

Quality assurance

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Organizer, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

eg.linkedin.com/in/mostafaeldemeryhttps://www.facebook.com/medrsh88

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