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lopna elsaid kamel

customers service team leader

Matareya, Cairo, Egypt

Work Experience

  • chairman office managerFull Time

    El-Salam for air conditioning engineering

    Oct 2015 - Present -9 yrs, 8 months

    Egypt , Cairo

    • Job Details:organising meetings arranging appointments typing booking transport and accommodation dealing with correspondence, complaints and queries preparing letters, presentations and reports supervising and monitoring the work of secretarial, clerical and administrative staff managing office budgets liaising with staff, suppliers and clients implementing and maintaining procedures/office administrative systems delegating tasks to junior employees organising induction programmes for new employees ensuring that health and safety policies are up to date using a range of software packages handling staff recruitment and appraisals attending meetings keeping personnel records
  • Auditing section head & Acting Chief Financial OfficerFull Time

    I CAN GROUP – Packing and Ego Systems

    Feb 2015 - Jul 2015 -5 months

    Egypt , Cairo

    • Job Details:- auditing Customers’ accounts - auditing sales & purchases - Sales Invoicing and vouchering - Show rooms stock control associating with ware-house clerks to assure the availability of products. - Perform a continuous inventory check - Accounts reconciling
  • AgentFull Time

    Mobinil

    Aug 2014 - Feb 2015 -5 months

    Egypt , Giza

    • Job Details:- Customers service agent
  • Task controller Team leaderFull Time

    Unionaire

    Mar 2008 - Aug 2014 -6 yrs, 5 months

    Egypt , Giza

    • Job Details:- Documentation cycle follow - Documents organizing - Perform a continuous inventory check - Preparing maintenance plans - Auditing fulfillment plans - Finding ways to get customer satisfaction and improve services - Leading a team of customer services staff
  • Education

    • BA of commerce in accounting

      Ain Shams University (ASU)

      Jan 2002 - Jan 2006 - 4 yr

    • High School - Thanaweya Amma

      port said private school

      Jan 2001 

    Skills

    • Customer Care
    • Accounting
    • Internet
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Powerpoint
    • oracle user
    • Microsoft Access

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • English course

      Ministry of defense languages institute {MODLI} ·2007
    • accouting

      Misr bank, Roxy Branch·2003
    • accounting

      The Egyptian National Bank, Roxy Branch·2002
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