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lojine ahmed hanafi

Admin Coordinator

Dubai, United Arab Emirates

Work Experience

  • Admin CoordinatorFull Time

    Flypie

    Oct 2017 - Oct 2018 -1 yr

    Egypt , Cairo

    • Job Details:Responsible for the charging and financial procedures, along with updating the system daily for agents and team leaders. My main responsibilities include: • Managing budgets. • Tracking sales per agent daily/weekly/monthly. • Administration of company databases • Maintain and update company databases • Answer queries by employees and clients • Responsible for charging the customer’s cards and checking their validation • Listening to calls as a part of the quality team • Updating the manager as well as the teams with the number of sales of each person besides the total sales
  • Ancillary Revenue InternInternship

    Flydubai

    Jun 2015 - Sep 2015 -3 months

    United Arab Emirates , Dubai

    • Job Details:Market research for potential partners such hotels, salons and spa and adventure companies and sending initial invitation email after confirmation from my supervisor Card delivery to the staff of the flydubai Lifestyle programme Preparing data sheets for flydubai Lifestyle online Newsletter Auditing and correcting information Market research for potential partners and sending initial invitation email after confirmation from my supervisor Coordinating with partner to proceed with received offers Customer relationship management for flydubai Lifestyle programme by replying and helping them with their queries
  • Travel ConsultantFull Time

    TELEPERFORMANCE • EXPEDIA TRAVEL AGENCY

    May 2014 - Sep 2014 -4 months

    Egypt , Cairo

    • Pampers postal natel - survey Full Time

      RCC- Raya contact center

      Jan 2014 - Feb 2014 -1 month

      Egypt , Cairo

      • Education

        • BA in Faculty of arts - English department

          Ain Shams University (ASU)

          Jan 2012 - Jan 2018 - 6 yr

        • High School - Thanaweya Amma

          Saint Fatima Language School

          Jan 2011 

        Skills

        • Customer Service
        • flight reservations
        • Hotel reservations
        • Car rental Reservation
        • activities reservation for tourists/customers
        • Sales
        • Tansik Thanwya AMMA
        • Managment

        Languages

        • Arabic

          Fluent
        • English

          Fluent
        • French

          Beginner

        Training & Certifications

        • Human Resource

          Alison.com·2016
        • TICO

          2014
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