Basic Info

Islam suwaify

10 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

HR Manager HR Manager HR Manager at AkarGate

Experience Details

HR Manager HR Manager HR Manager

Human Resources

Manager

• 3akargate launching team and Launched HR team from scratch including “HR business plan, budget and HR Hiring”.
• Created JA & JD for all company’s positions.
• Launched & Developed HR SOPs.
• Re-designed Sales & marketing department.
• Linked sales team incentive with clear KPIs.


Company Details

AkarGate

Cairo, Egypt

101-500 employees

Real Estate/Property Management

www.3kargate.com

Apr 2015 to present (1 year 8 months)
Training Senior Executive at Etisalat

Experience Details

Training Senior Executive

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Trained 1,700 Employees in one year on retail sales & new systems and products.
• Achieved 98 % Success Rate during the 2013.
• Conducted Induction program for 200 employees which represents 8% from Etisalat staff.
• Created & developed technical induction manual.


Company Details

Etisalat (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.etisalat.com

Jan 2013 to Dec 2014 (1 year 11 months)
Retail Sales Executive / Retail Sales In-charge at Etisalat

Experience Details

Retail Sales Executive / Retail Sales In-charge

Sales/Retail

Experienced (Non-Manager)

• Conducted daily refreshment session and monthly information test to branch team.
• Launched & Opened 3 new branch (Sokhna, Sharm El-Sheikh and Masr El-Gedida).
• Top seller in 2011 and 2012.


Company Details

Etisalat (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

Dec 2010 to Dec 2012 (2 years)
Complain & Retention Senior Specialist at Vodafone

Experience Details

Complain & Retention Senior Specialist

Customer Service/Support

Experienced (Non-Manager)

Achieve retained customer targets for premium clients, reporting to complain & retention senior supervisor
• Received recognition letter from different clients.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Sep 2009 to Jul 2010 (10 months)

Achievements


• Revenue Generation: Generated 102,000 L.E. revenue from recruitment service for others in 5 months.
• Talent Acquisition: Hired 72 employees in 4 months with different levels at customer care, sales and telesales departments using CBI techniques.
• Assessment Center: Established Assessment center for promotion purposes regarding seniors and supervisors and changed management mindset from seniority promotion to assessment based promotion.


Successfully trained 1,237 trainees including all job levels, on Soft Skills topics with 393 training hours and trained 1,900 trainees on technical skills at Egypt & KSA


Education

MBA in Human Resources Management

Education Details

MBA

Human Resources Management

ESLSCA, France

B / Very Good / 75 - 85%

N/A

Thanks

ESLSCA
2012 - 2015
College Diploma in Management

Education Details

College Diploma

Management

AUC, Egypt

A / Excellent / 85 -100%

N/A

N/A

AUC
2010 - 2011
BSc in Business Adminstration

Education Details

BSc

Business Adminstration

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2000 - 2007

Certifications

Certificate details

Competency Based Interview (CBI)

Jul 2016

100 out of 100

N/A

N/A

Just HR

N/A

Certificate details

Leading and influencing people

Oct 2012

94 out of 100

N/A

N/A

Etisalat Academy

N/A

Certificate details

Train the Trainer (TOT)

Apr 2010

90 out of 100

N/A

N/A

Cairo University

N/A

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusiness AdminstrationBusiness DevelopmentCompetency Based Interview (CBI)Complain & Retention Senior SpecialistCustomer CareCustomer ServiceCustomer-orientedEnglishEtisalatHR Manager HR Manager HR ManagerHuman ResourcesHuman Resources ManagementLeading And Influencing PeopleManagementMicrosoft OfficeMicrosoft WindowsOrganizerPlannerProperty ManagementReal EstateRetailRetail Sales Executive / Retail Sales In-chargeSalesSupportTeam PlayerTelecommunicationsTrain The Trainer (TOT)TrainingTraining Senior ExecutiveVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: High

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Sales

Sales

: Advanced

: High

:

3-5 years

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Sales

Sales

: Expert

: High

:

3-5 years

Customer Care

Customer Care

: Expert

: High

:

More than 7 years

Training

Training

: Advanced

: Extreme - I love it!

:

5-7 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Customer-oriented, Organizer, Team Player

Online Presence

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